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Service Guarantee

Peace of Mind Included

Truth be told, there is no product, tool, device or service that is 100% effective at removing nits and lice.  Anyone that claims otherwise, please beware! And there is no guarantee that you will not be re-infested if you go back into the same environment which gave you lice in the first place. This is why we strongly recommend all house members come in for a head check.  Greater than 98% of the time, head lice is contracted by head to head contact. Chances are if one family member has lice, then at least one other person in the household does as well.

Our guarantee to you is that all our technicians are trained in the most effective and safest treatment method on the market today: the Shepherd Method™ of Strand-by-Strand Nit Removal. We promise to be with you every step of the way, through thick and thin, with a free follow-up head check within the week following treatment.  If you have a heavy, difficult case, we’ll even have you back for 2 follow-up head checks.  These follow-up head checks will ensure that we catch any unwanted hair guests that may have reattached themselves while you were away from us.  We will work with you for as long as it takes, to ensure you are lice free, and give you access to the necessary knowledge and tools to sustain this freedom.  We won’t take offense, in fact we will be very proud, if you never need our services again!

Services

All Services By Appointment Only       

You’re busy running your life.  We get it!  Let us take the head critter load off your shoulders…


*** Prior to your appointment: ***

  • If you need to cancel or reschedule your appointment, please do so with at least 12 hours notice. Our services are by appointment only.  Sometimes your appointment is the only one we are scheduling (and paying) staff for.
  • Come with CLEAN, DRY hair.
  • NO hair products, i.e. gel, mousse, hair spray, oils, dry shampoos, etc. (your appointment will take MUCH longer if you come with hair product in your hair).
  • Detangle hair prior to all appointments – you don’t want to pay us to do this ($30 additional fee).
  • Bring your favorite book or movie, or choose from our in-house library.
  • Bring a snack; water, tea and coffee are complimentary.

 

Head Checks*

If you know you need treatment, please schedule a treatment time straight off.  Head Checks are if you are uncertain a treatment is required.  If only a Head Check is scheduled, we will do our best to make treatment available as soon as possible but may not be available at that time.

Head checks start with a visual inspection on dry hair.  If no evidence is found on dry hair, we then proceed to a wet hair check using the lice comb.

  • Weekdays until 5pm: $15* per Client.
  • Nights (5pm on), Weekends & Holidays: $20* per Client.
    • Holidays: New Year’s Day, MLK Day, Presidents’ Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas.
  • Children under 1 year old are free.
  • $30 detangling fee will be charged if we spend longer than 5 minutes detangling hair.  If you are early for your appointment, we’ll be happy to give you a comb to start the process and save the fee.  Please ask us!
  • African American hair: When booking, please let us know if the person we are seeing has African American hair – make a note in the “Additional info” section of our online booking site.  When detangling hair prior to appointment, separate into sections and braid or twist hair so that it remains tangle free.

*If treatment is performed, Head Check fee will be waived.

Treatment

You will be billed for the actual time that it takes for your particular case.  There are seats in our treatment rooms, so you will see how fast, efficient and thorough we are.  Through every step of the treatment process, we will educate and answer your questions so hopefully you will be better equipped to handle any future lice occurrences, should they occur.

  • Weekday, daytime rates: $125 for first hour & $100 every hour thereafter billed in 15 minute increments: includes 1 free Terminator Comb per family (new clients only) and 1 free follow-up re-check within 1 week of Treatment.
    • For heavy, difficult cases, up to 2 free follow-up re-checks within 2 weeks of treatment will be included. 
    • Treatment times vary depending on hair length, thickness, if any products are in hair (please come with clean hair and NO products like mousse, gel, etc.), and ability to keep a steady head.  On average, approximate treatment times are 30 minutes for short hair, and 1-1.5 hours for longer hair.
    • Minimum charge: 30 minutes per treatment.
  • Please specify hair length when booking your appointment:
    • Short: up to 2 inches in length.
    • Medium: 2 inches to mid-back.
    • Long: mid-back or longer.
  • African American hair: When booking, please let us know if the person we are seeing has African American hair – make a note in the “Additional info” section of our online booking site.  When detangling hair prior to appointment, separate into sections and braid or twist hair so that it remains tangle free.
  • Night (5pm on), weekend and holiday rates are separate.  Call or email for details.
    • Holidays: New Year’s Day, MLK Day, Presidents’ Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas.

Re-Checks

  • $15 per re-check on weekdays, and $20 per re-check on evenings, weekends & holidays if more re-checks are needed beyond what is included in the initial Treatment cost, or if the free follow-up re-check is forfeited.
  • $30 detangling fee will be charged if we spend longer than 5 minutes detangling hair.  If you are early for your appointment, we’ll be happy to give you a comb to start the process and save the fee.  Please ask us!
  • Failure to cancel or reschedule a re-check appointment 12 hours in advance will result in forfeiting free checks.  Regular re-check rates will apply.
  • Please do not schedule re-check appointments during evening hours (past 5pm).

School or Camp Head Checks

Call us today to have our technicians come to your school or camp to perform head checks.  Fees apply.

 

Speaking Engagements

We would love to come talk to your group about all things head lice!  Contact us today to schedule a time.